What can restaurants do to better protect workers from harassment?

I teach how to stop harassment using behavioral psychology. We all know what the solutions are. Better reporting processes and responses. But what does that mean?

The way to stop harassment is to consistently deny the harasser their reward. This is problematic because most managers have never been taught how to do this. They assume things are personal problems instead of criminal problems. Because let’s be clear – harassment is a criminal matter!

 3 things need to happen.

1) Managers need to be trained on how to stop harassment situations so they can intervene more effectively.
2) HR needs to create reporting processes and investigation processes that are consistently applied because the random nature of how these things happen benefits the harasser.
3) There need to be real immediate consequences to anyone found guilty.

Harassers never have just one victim. These things aren’t personal, it’s a pattern of behavior. HR and managers tasked with dealing with this need to stop thinking of these things as occurring in isolation and if they find someone who has behaved badly – get rid of them.

To learn more – take one of my many courses on how to use behavioral science to stop harassment in the workplace.


3 comments:

  1. And it's because we think they're personal we don't complain.

    Thank you for the behavioural science course to stop harassment.

    Do you use suitable nudges?

    ReplyDelete
    Replies
    1. Suitable nudges to make sure everyone in the group completes the program? Yes.

      Behaviorally? Yes to that too - there is a science to deltas and bridges (nudges)

      Delete
  2. Suitable nudges to make sure everyone in the group completes the program? Yes.

    Behaviorally? Yes to that too - there is a science to deltas and bridges (nudges)

    ReplyDelete

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